Tuesday, December 10, 2013


u defines the team 
u develops the social mind
u clarifies the collective aim
u creates commitment
u gives greater authority to mid/junior levels 
u becomes a status arena

u Informative / Digestive
v“What is it?”
vlistening to presentations, clarifying and commenting on reports, keeping up to date on current projects, review of activity etc.
u Constructive/ Originative
v“What shall we do?”
vSomething “new” is to be devised: policy, strategy, sales target, product, marketing plan, procedure…
vPeople are to contribute their knowledge, experience, judgment, ideas and opinions
u Executive Responsibilities
v“How shall we do it?”
vResponsibilities are distributed around the table
vMembers contribute by taking responsibility for implementing their part of the plan
u Legislative framework
vTop level decisions made and communicated
vModifying rules, routines and procedures within and through which all organizational activity occurs
vResponse to changes in external and internal business environment

u Regular Meetings
vDaily meeting: People work together on the same project with a common objective and reach decisions informally by general agreement
vWeekly or Monthly meeting: Members work on different but parallel projects. There is a certain competitive element and greater likelihood that chairman will make the final decision
u Occasional Meetings
vIrregular, occasional or “special project” meeting: People united only by a specific cause and motivated by the desire that the project should succeed. Here, actual voting is rare, but every member has an effective veto

u Problem
v“what’s the matter?” “where does it hurt?” “how much does it hurt?” how often does it hurt?”
videntify the issues
u History
v“has it happened before?” “when?” “how many times?” “how often?” “what were you doing before it started hurting?”
vprovide a comprehensive context
u Current Status
v“is it hurting now?” “Lie down and let me check your tummy”
vsituation analysis
u Diagnosis
v“it looks like appendicitis” or “I think we need to get some tests done.”
vmake your judgment, finding, opinion, verdict, conclusion
u Decision / Prescription
v“We have to operate tomorrow” or “Please get these tests done immediately”
vmake the decision; suggest the solution

u set objective – what and with whom?
u set agenda – how?
u set location and time– where and when?
u start on time
u seating position
u know the people and control them
u welcome ideas and suggestion
u work up the pecking order
u close on high note of achievement and unity
u fix time for next meeting
u ensure someone takes minutes and circulate them before the next meeting

u Be brief – Don’t take a long time to say very little.
u Be there – Do not be detached and uninvolved.
u Be yourself – Speak from personal experience, competence and expertise.
u Be open – Watch out for your suggestion-squashing reflex
u Say it – Overcome your diffidence
u Eliminate ego – Avoid personality clashes
u Back yourself – Do not avoid confrontation of ideas 

Monday, December 9, 2013

Verbal Communication Skills: Listening

Verbal Communication Skills: Listening -  

Saturday, November 23, 2013

Notes on Presentation Skills

What is a presentation?
  • public speaking
  • oral reporting
  • formal
  • select audience
  • time-bound
  • predetermined topic
The difference between conversations and presentations:

Conversations are
  • participative 
  • interactive 
  • continuous 
  • have feedback 
  • therefore scope for modification
  • focus on speaker 
  • limited feedback potential 
  • generally solo performance 
  • risk of exposure 
  • physically uncomfortable 
  • anxiety, nervousness, fear of standing in the limelight..
Presentations are like stage performances so all aspects that make a performance better must be incorporated into your presentation:
  • audience 
  • stage / platform / podium / backdrop / props 
  • spotlight on speaker 
  • predetermined 
  • timed 
  • practised 
  • “skill” required—a “craft” to be learned
Structure your speech carefully:
  • beginnings and endings
  • types of arrangement
  • jokes, anecdotes, stories
  • making predictions about your audience
The role played by visual aids:
  • types of visual aids
  • what visual aids can do for your speech
  • dos and don'ts of visual aids
The speaker
  • nonverbal elements
  • voice and vocal expression
  • personality and confidence